Short-term rental can generate very interesting revenues, especially in Mauritius. But it’s important to avoid certain common mistakes, which can undermine profitability and tarnish the customer experience. Alex Pondville, founder of Sealodge Mauritius, a specialist in high-end rental management on the island, shares three pitfalls to be avoided.
Mistake No. 1: Setting a single rate all year round
Many owners simply apply two or three levels of rates, thinking they’re adapting to market variations. In Mauritius, tourist demand fluctuates not only by month, but also by day of the week, airfares, European school vacations and international travel trends. To optimize both occupancy rates and revenues, Sealodge has developed a pricing algorithm based on artificial intelligence that automatically adjusts prices according to actual demand – a real strategic lever, essential for maximizing the profitability of the properties managed by the company!
Mistake No. 2: Neglecting the customer experience
A stained sheet, a broken light bulb, an unanswered message… and the whole experience falls apart! Today’s travelers expect much more than just accommodation: they’re looking for a hotel-like level of service, with the comfort, responsiveness and attention to detail that go with it. Everything counts: impeccable cleanliness, quality bedding, functional equipment, a well-kept atmosphere… but also clear, available and human communication, before, during and after the stay.
Mistake No. 3: Trying to manage everything yourself
Between arrivals, cleaning, messages at all hours, last-minute technical problems… managing a holiday rental is not a hobby, it’s a job. Behind every successful stay, there’s well-honed organization, a real ability to react, and constant attention to detail. Many owners realize, often too late, that they don’t have the time, tools or expertise to do it all themselves. When you entrust your property to a professional like Sealodge, you’re assured of a reliable, seamless service – as well as peace of mind and lasting profitability.
